When does NapBots recognizes funds on the exchange?

 

As soon as your exchange is synchronized with Napbots, your funds are visible on your Napbots dashboard.

If the available amount is 0, this means that there is a problem with your API setting. Please check again if you have followed all the steps in our following tutorial :

There may be a gap between Binance balance and the Napbots dashboard due to the API. The most accurate picture of your portfolio and the results of our strategies are those you see on the exchange.

If you have correctly set up your API, it is perhaps because the funds are in the wrong wallet on your exchange. On Binance for instance, the funds must be in USDT (Tether) or in BTC and located on your Binance USD-M Futures portfolio. On Bitfinex, they should be in your Future portfolio.

 

If you feel that all your settings are correct, please contact our support. 

 

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